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Pre-Sales FAQ
- Pre-Designed Package FAQ
WTI Hosting brings
proven Web hosting expertise in online presence
management.
WTI Hosting is designed to meet the needs of
individuals, small and medium-sized businesses and large
corporations. Our services include domain name
registration, Web site hosting, ecommerce Web hosting,
and dedicated servers. All packages are fully featured,
include top-notch support and customer service, run on
one of the most secure and reliable network in the
business. We will provide You everything to get your
business up, including a powerful and easy to use
Control Panel that lets you have total control over your
account.
Pre-Sales FAQ:
How soon will my account be activated?
Your account will be set up within 12-24 hours and
all account details will be sent to You.
Do you offer a money back guarantee?
We not only offer a money back guarantee, we offer the
best money back guarantee found anywhere. We are so
confident in the service we provide, we offer a 7 day,
unconditional, money back guarantee. If our service is
not everything you expected and more, we will refund
100% of your subscription price and setup fees. Signup
with absolutely no risk!
Will you advertise on my website?
We offer premium hosting and will never advertise on
your website. Hosting companys that advertise on your
website are often cheap, but provide very low quality
service. Websites using this kind of service look very
unprofessional and have very slow bandwidth connections.
Do your servers have battery backups and generators?
Each server is protected by a uninterruptible power
supply system. In the rare case of a power outage,
auto-start generators will take over and supply all
necessary power to the servers. This system assures your
website is always up and running, regardless of power
conditions.
What kind of servers do you use?
We utilize dual xeon 2.4ghz servers with hyperthreading
technology (making 4 cpus). Each server is outfitted
with at least 1000-2000 MB of RAM and high performance
10,000 RPM SCSI hard drives. With 9.6ghz of processing
power, your website will run at lighting fast speeds.
Do you maintain website backups?
We maintain full account backups. This includes all
files, email accounts, and data bases. In the rare event
of a hard drive failure, we can instantly restore your
entire account. While hard drives rarely fail, we
prepare for the worst, which assures your hard work is
never lost.
Can I upgrade my plan at a later date?
We offer the flexibility of allowing clients to upgrade
plans at anytime. You can purchase additional bandwidth
or disk space. This way, your account can meet the
demands of your website, as it expands and or increases
traffic.
Do I have to register my domain with you?
We offer domain registration, but you do not have to
register your domain with us. We can host any domain,
with any registrar. We encourage you to register your
domain with whom you choose. We even provide movie demos
on how to change your DNS with other registrars.
Can you host international domains?
We can host any domain, of any country. Thats right, we
can host any and all domain names. Yes, this includes
domains with any and all TLD's. If you do not know what
a TLD is, an example would be the ".com" or ".net" part
of a domain name. There's not a domain that we can't
host!
Can I use my own CGI and PHP scripts?
While we do provide many pre-installed scripts, you can
still upload any of your own scripts. You can purchase
scripts from many online developers or write your own.
Regardless, you can upload any scripts that you may own.
However, most popular scripts are pre-installed!
I already have a domain name, what do I do?
Since you already have a domain name, simply enter it
during the signup process. Then, you will simply change
your domain's name servers with your current registrar,
which is free and fully explained within your account
activation email.
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Pre-Designed Site FAQ:
What information do I need to
give you to prepare my web site?
Once your account has been provisioned, you will receive
an email detailing step-by-step what’s needed to get
your site going. Typical information includes any text
(copy) that you want on your site, any images you wish
displayed and any contact information necessary for your
visitors to contact you.
What if I don't have any pre-written text or copy for
my web site?
For an addition fee one of our professional copy writers
will send you a set of questions for you go over and
then follow up an interview via a phone call. You will
be able to discuss any additional information or changes
with our writer.
How long before my site will be completed?
Generally, sites built from our pre-designed layouts are
completed within 7-10 business days.
What do I need to do to update my site?
Site updates are handled by our web site coordinators
either via email or direct phone calls to the web design
team.
What if I do not like the design of my site once you
have finished?
You are allowed one revision in the design stage of your
site. Once the “Beta” version of your site has been
uploaded for approval, you can view the site and make
any changes or recommendations you wish and our web site
coordinators will complete the work request.
How can I add “meta-tags” to my site?
We offer a comprehensive Search Engine Optimization (SEO)
package tailored to fit your needs.
What if I want more than your pre-designed layouts
for my web site?
We offer full solutions to get your site online. If you
don’t like any of our pre-designed layouts, a custom web
site can be built to your specific requirements. You
will have a dedicated consultant working with you to
ensure your needs are addressed and make sure you get
the exact look and feel you want.
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