Pre-Sales FAQ - Pre-Designed Package FAQ

 

WTI Hosting brings proven Web hosting expertise in online presence management.

WTI Hosting is designed to meet the needs of individuals, small and medium-sized businesses and large corporations. Our services include domain name registration, Web site hosting, ecommerce Web hosting, and dedicated servers. All packages are fully featured, include top-notch support and customer service, run on one of the most secure and reliable network in the business. We will provide You everything to get your business up, including a powerful and easy to use Control Panel that lets you have total control over your account.

Pre-Sales FAQ:

How soon will my account be activated?
Your account will be set up within 12-24 hours and all account details will be sent to You.

Do you offer a money back guarantee?
We not only offer a money back guarantee, we offer the best money back guarantee found anywhere. We are so confident in the service we provide, we offer a 7 day, unconditional, money back guarantee. If our service is not everything you expected and more, we will refund 100% of your subscription price and setup fees. Signup with absolutely no risk!

Will you advertise on my website?
We offer premium hosting and will never advertise on your website. Hosting companys that advertise on your website are often cheap, but provide very low quality service. Websites using this kind of service look very unprofessional and have very slow bandwidth connections.

Do your servers have battery backups and generators?
Each server is protected by a uninterruptible power supply system. In the rare case of a power outage, auto-start generators will take over and supply all necessary power to the servers. This system assures your website is always up and running, regardless of power conditions.

What kind of servers do you use?
We utilize dual xeon 2.4ghz servers with hyperthreading technology (making 4 cpus). Each server is outfitted with at least 1000-2000 MB of RAM and high performance 10,000 RPM SCSI hard drives. With 9.6ghz of processing power, your website will run at lighting fast speeds.

Do you maintain website backups?
We maintain full account backups. This includes all files, email accounts, and data bases. In the rare event of a hard drive failure, we can instantly restore your entire account. While hard drives rarely fail, we prepare for the worst, which assures your hard work is never lost.

Can I upgrade my plan at a later date?
We offer the flexibility of allowing clients to upgrade plans at anytime. You can purchase additional bandwidth or disk space. This way, your account can meet the demands of your website, as it expands and or increases traffic.

Do I have to register my domain with you?
We offer domain registration, but you do not have to register your domain with us. We can host any domain, with any registrar. We encourage you to register your domain with whom you choose. We even provide movie demos on how to change your DNS with other registrars.

Can you host international domains?
We can host any domain, of any country. Thats right, we can host any and all domain names. Yes, this includes domains with any and all TLD's. If you do not know what a TLD is, an example would be the ".com" or ".net" part of a domain name. There's not a domain that we can't host!

Can I use my own CGI and PHP scripts?
While we do provide many pre-installed scripts, you can still upload any of your own scripts. You can purchase scripts from many online developers or write your own. Regardless, you can upload any scripts that you may own. However, most popular scripts are pre-installed!

I already have a domain name, what do I do?
Since you already have a domain name, simply enter it during the signup process. Then, you will simply change your domain's name servers with your current registrar, which is free and fully explained within your account activation email.

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Pre-Designed Site FAQ:

What information do I need to give you to prepare my web site?
Once your account has been provisioned, you will receive an email detailing step-by-step what’s needed to get your site going. Typical information includes any text (copy) that you want on your site, any images you wish displayed and any contact information necessary for your visitors to contact you.

What if I don't have any pre-written text or copy for my web site?
For an addition fee one of our professional copy writers will send you a set of questions for you go over and then follow up an interview via a phone call. You will be able to discuss any additional information or changes with our writer.

How long before my site will be completed?
Generally, sites built from our pre-designed layouts are completed within 7-10 business days.

What do I need to do to update my site?
Site updates are handled by our web site coordinators either via email or direct phone calls to the web design team.

What if I do not like the design of my site once you have finished?
You are allowed one revision in the design stage of your site. Once the “Beta” version of your site has been uploaded for approval, you can view the site and make any changes or recommendations you wish and our web site coordinators will complete the work request.

How can I add “meta-tags” to my site?
We offer a comprehensive Search Engine Optimization (SEO) package tailored to fit your needs.

What if I want more than your pre-designed layouts for my web site?
We offer full solutions to get your site online. If you don’t like any of our pre-designed layouts, a custom web site can be built to your specific requirements. You will have a dedicated consultant working with you to ensure your needs are addressed and make sure you get the exact look and feel you want.


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